PRIVACY POLICY

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Last updated: 18th April 2026.

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The Skin Fixer is committed to protecting your personal information. This privacy policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

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What personal information we collect

We may collect the following types of personal information: your name, email address, phone number, date of birth, postal address, medical history relevant to skin treatments, skin condition information, treatment history, payment details, and any other information you provide during consultations or through our website.

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How we collect your information

We collect personal information directly from you when you book an appointment (online or by phone), complete a consultation form, purchase products or gift vouchers, subscribe to our mailing list, contact us by email or phone, or interact with us on social media. We may also collect information through our booking platform (Timely) and payment processing systems.

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Why we collect your information

We use your personal information to provide and customise skin treatments, maintain accurate treatment records, manage bookings and communicate appointment details, process payments, send you skincare recommendations and homecare plans, send marketing communications (with your consent), comply with legal and professional obligations, and improve our services.

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Marketing communications

We may send you emails about treatments, promotions and skincare advice. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

How we store and protect your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access and disclosure. Your information is stored securely through our booking and business management systems. Treatment records and consultation notes are kept confidential.

We retain your personal information for as long as it is needed to provide our services, maintain treatment records, and comply with legal obligations.

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Who we share your information with

We do not sell your personal information to third parties. We may share your information with our booking platform provider (Timely), payment processors, email marketing service providers, and professional advisors such as accountants or legal advisors, only as necessary to operate our business and provide our services. We may also disclose your information if required by law.

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Cookies and website analytics

Our website may use cookies and analytics tools to understand how visitors use the site. This data is collected anonymously and is used to improve the website experience. You can disable cookies through your browser settings.

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Your rights

You have the right to access the personal information we hold about you, request corrections to your information, opt out of marketing communications, and request deletion of your information (subject to legal retention requirements). To exercise any of these rights, contact us using the details below.

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Changes to this privacy policy

We may update this privacy policy from time to time. Changes will be published on this page with an updated revision date.

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Contact

If you have any questions or concerns about your privacy or this policy, contact us at: Amanda / The Skin Fixer Diamond Creek, Victoria 0475 608 389 amanda@theskinfixer.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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